Therapure Policy

Your Privacy

Our Pledge to You, Our Customer

We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

Use of Information

We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, birthday, and product commentary.

Security

Secure Shopping

Credit card orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser.

You may also click on the yellow lock that appears at the bottom of your browser when you are on any secure webpage (https://etc.) to read more information about SSL certificates, and about the site that you're currently on.

Shopping Online

With all the different browser settings, firewall variations, computer types (PC or Mac), anti-popup software (popup killer software) and etc., we do our best to keep our ordering system running smoothly for all circumstances. We appreciate your business.

If you experience trouble while ordering, please call us toll free 1-877-846-8669 and we'll be glad to take your order by phone.

Potential causes of interference:

#1 reason = cookies

2. If you are running a firewall (internet security software), your firewall settings may interfere with the ordering process. If this be the case, you can safely pause your firewall while placing your orders, and start it up again afterwards.

3. Our shopping cart uses a popup screen, so if you have anti-popup software installed on your computer, it will interfere with ordering.

4. There have been ordering issues with Mac computers -- some times but not all times. Please call us toll free 1-877-846-8669 and we'll be glad to take your order by phone.

5. The Opera browser may not let the popup shopping cart function. Please use either Internet Explorer or Netscape.

6. AOL users:  If you know you have added products to your shopping cart but your cart appears empty at checkout time, or if the popup cart does not appear at all, it is due to AOL's many limitations. Contact AOL on how to set your browser to to accept cookies. Please call us toll free 1-877-846-8669 and we'll be glad to take your order by phone.

Cookies -- If you have problems ordering at this website, we have found the main problem to be that many folks are turning off cookies. Our ordering system depends on Session cookies, which disappear as soon as you close out your browser.

To allow cookies in Internet Explorer 5 or 6 (you can do so while you are on this page), do the following steps:
a. From your browser's menu bar, click on Tools - Internet Options - Privacy - and then click the Advanced button.
b. Now check the box "Override automatic cookie handling".
c. You can now Accept, Block, or Prompt the First-party and Third-party cookies. Click the Accept button.
d. Check the box at the bottom of the cookie window which says "Always allow session cookies".

As long as session cookies are allowed our ordering process should work. If you do not like to have them on, please call us and we'll process your order by phone -- toll free at 1-877-846-8669.

Understanding cookies

Satisfaction Guarantee

Guest satisfaction is our top priority. We want you to be 100% happy with all your purchases from us.

Why buy from TheraPure Health Essentials?

30 Day Satisfaction Guarantee
Shipping 2-3 Working Days
In Stock Items
Secure Online Ordering
Environmentally Responsible
In Business since 1996

Backorders or Delays

We will ship in-stock merchandise immediately or within three business days, and backordered items as they become available.

Exchanges / Returns Policy

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund, exchange, or credit within 30 days of the purchase, subject to the following conditions:

• Merchandise must be in original condition, with all original packaging, components, instructions, and warranty material.
• Sandals may be returned in unused condition for an even exchange or money back.
• A 10% restocking will be charged for returned items over $300.

To Return an Item to Us

Please pack your merchandise securely. Include your invoice with a note telling us the reason for the return. If the item was a gift, please include your phone number and your email address. We will credit the original purchaser's credit card upon receipt of returned merchandise.

If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately, we cannot reimburse you for the original shipping charges. Send the package with a traceable shipping method (i.e. Delivery Confirmation) to:

Genetrix Systems
POB 2157
Sun City, CA 92586-2157

Exchanges

If you are exchanging merchandise, you are responsible for the cost of returning it to us. Shipment of a replacement item of equal or lesser value is also your responsibility. If you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.

We appreciate your business, and would like to hear your questions, and your ideas on how we may better serve you.

International Orders

We are very apologetic but due to the discriminatory behavior of many Customs agencies throughout the world, we are at this time only accepting orders from the following countries:

United States
Canada
Mexico
England
Ireland
Scotland
Spain
Germany
France
Norway
Sweden
Denmark
Iceland

All other orders will be immediately reimbursed. If there is an item or items that is really needed, please call your order in for the extra shipping, handling and insurance.